Terms of Use

Last updated: June 2025

1. Acceptance of Terms

By accessing this website or submitting a case enquiry to TraceX NL ("we", "us", "our"), you ("Client", "you") agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you must not use this website or our services.

These Terms of Use apply to all visitors to this website and to all persons who engage TraceX NL to perform investigation services. Where a separate written service agreement exists between you and TraceX NL, that agreement takes precedence over these terms in the event of any conflict.

2. Description of Services

TraceX NL provides forensic blockchain investigation and intelligence services, including but not limited to:

• Tracing the movement of cryptocurrency across wallet addresses, exchanges, and blockchain networks
• Identifying wallet clusters, exchange deposit addresses, and final destinations of stolen assets
• Producing structured investigation reports documenting traceable transaction flows
• Providing supporting evidence for use by law enforcement agencies, legal representatives, or in civil proceedings

TraceX NL is a forensic investigation service only. We are not a law firm, a financial institution, a licensed fund recovery agent, or a regulated financial adviser. Nothing we provide constitutes legal advice or financial advice.

3. No Guarantee of Fund Recovery

This is the most important clause in these terms. Please read it carefully.

TraceX NL does not guarantee, promise, or imply that engaging our services will result in the recovery of any funds. The outcome of any investigation depends on factors outside our control, including but not limited to: the technical traceability of the specific transactions involved, the cooperation of third parties such as exchanges, the jurisdiction in which the fraud occurred, and the actions taken by law enforcement.

• We provide evidence and documentation - we do not recover funds on your behalf.
• We never hold, transfer, or touch client funds for any reason whatsoever.
• Any third party claiming to offer guaranteed fund recovery while referencing TraceX NL is likely fraudulent. Report such claims to us immediately.
• Our fees are for the investigation service itself, regardless of outcome.

If any person or company promises you guaranteed recovery of funds in exchange for upfront fees, this is a common secondary scam targeting fraud victims. TraceX NL makes no such promises.

4. Client Obligations

By engaging our services, you agree to:

• Provide accurate, complete, and truthful information about the fraud you have experienced
• Not knowingly provide false, misleading, or fabricated transaction data
• Cooperate with our investigators and respond to reasonable requests for additional information in a timely manner
• Use investigation reports and evidence produced by TraceX NL only for lawful purposes, including filing police reports, supporting legal proceedings, or personal documentation
• Not use our services to investigate parties without a lawful basis for doing so
• Notify us immediately if you become aware that any information you have provided is incorrect

TraceX NL reserves the right to decline or terminate any engagement where we have reasonable grounds to believe the information provided is false or the intended use of our services is unlawful.

5. Fees & Payment

Fees for investigation services are agreed individually for each case, based on complexity, the number of blockchain networks involved, and the scope of reporting required. Fees are communicated to you in writing before any billable work commences.

• An initial case assessment may be provided at no charge to determine the scope of investigation.
• Engagement fees are due as set out in the written service agreement provided to you.
• Fees are payable in advance or in agreed instalments. Work does not commence until cleared payment is received.
• Fees are non-refundable once investigation work has commenced, except where TraceX NL fails to deliver the agreed service.

6. Confidentiality

TraceX NL treats all case information, personal data, and communications with clients as strictly confidential. We will not disclose your identity, case details, or investigation findings to any third party without your prior written consent, except:

• Where required by Dutch law or a binding court order
• Where requested by a competent law enforcement authority in the exercise of their legal powers
• Where disclosure is necessary to prevent an imminent threat to life or public safety

Anonymised statistical data (e.g. fraud type, approximate loss range, blockchain network) may be used internally for research and reporting purposes only, with no personally identifying information included.

7. Intellectual Property

All investigation reports, methodologies, and analytical outputs produced by TraceX NL remain the intellectual property of TraceX NL until full payment has been received, at which point a non-exclusive licence to use the report for your own legal and personal purposes is granted to you.

• You may not commercially redistribute, sell, or publish TraceX NL investigation reports without our prior written consent.
• You may share reports with your legal representative, law enforcement, or a court as required.
• All content on this website - including text, design, graphics, and code - is the property of TraceX NL and may not be reproduced without permission.

8. Limitation of Liability

To the maximum extent permitted by Dutch law:

• TraceX NL's total liability to you for any claim arising from or relating to our services shall not exceed the total fees paid by you to TraceX NL for the specific engagement giving rise to that claim.
• TraceX NL shall not be liable for any indirect, consequential, or incidental losses, including loss of profit, loss of funds, or reputational damage, arising from your use of our services or this website.
• We are not liable for the actions or omissions of third parties such as exchanges, law enforcement agencies, or legal representatives.
• We make no warranty that our investigation will identify all relevant transactions or that blockchain data accessible to us is complete or error-free.

Nothing in these terms limits liability for fraud, gross negligence, or death or personal injury caused by our negligence.

9. Prohibited Use

You must not use this website or our services to:

• Conduct or facilitate any unlawful activity, including money laundering, tax evasion, or the harassment of individuals
• Investigate individuals against whom you have no lawful claim or legitimate interest
• Impersonate another person or misrepresent your identity or the nature of your claim
• Attempt to gain unauthorised access to our systems, data, or communications
• Transmit malicious code, spam, or disruptive content via our contact form or any other means
• Use our name, logo, or reports to make fraudulent misrepresentations to third parties

10. Termination

Either party may terminate a service engagement by providing written notice. Where you terminate an engagement after work has commenced, fees for work already completed are due and non-refundable. Where TraceX NL terminates an engagement due to your breach of these terms, no refund will be provided for completed work.

TraceX NL may immediately suspend or refuse service to any party we reasonably believe is acting in bad faith, providing false information, or attempting to misuse our services.

11. Governing Law & Disputes

These Terms of Use are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Any dispute arising out of or in connection with these terms or our services shall be submitted to the exclusive jurisdiction of the competent courts of The Hague (Den Haag), Netherlands.

Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of at least 30 days following written notice of the dispute.

12. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our services, applicable law, or business practices. The date at the top of this page indicates when the terms were last revised.

Continued use of this website or our services after updated terms are posted constitutes acceptance of those changes. We recommend checking this page periodically. For existing clients with active engagements, material changes will be communicated by email.